LifeLaunchr, Inc. Terms of Use
Effective Date: September 15, 2026 | Last Updated: August 15, 2026
1. Acceptance of These Terms
Welcome to LifeLaunchr. These Terms of Service (“Terms”) govern your enrollment in LifeLaunchr’s coaching programs and your use of our services and website. By checking the acknowledgment box at enrollment, you confirm that you have read, understood, and agree to these Terms.
If you are enrolling on behalf of a student who is a minor, you represent that you are the parent or legal guardian of that student and are agreeing to these Terms on their behalf.
2. About LifeLaunchr
LifeLaunchr, Inc. is a Delaware corporation based in Santa Rosa, California. We are a college counseling practice — a small, expert team of counselors dedicated to helping students approach the college process with clarity, confidence, and a real sense of direction.
Every LifeLaunchr counselor abides by the professional standards and code of ethics of the Higher Education Consultants Association (HECA). You can review those standards here: https://www.hecalive.org/standards-for-working-with-students-and-families.
3. Our Coaching Programs
LifeLaunchr offers several coaching programs, each designed for students at different stages of the college planning process. The details of each program — including session allotments, included services, and pricing — are described on the relevant program page on our website.
By enrolling, you confirm that you have reviewed the program page for the program you selected, that you understand what is and is not included, and that you agree to those terms as part of your enrollment.
4. How Sessions Work
All coaching sessions are conducted via Zoom and are approximately 30 minutes in length.
Session reports. After every session, your counselor will send a written report summarizing what was discussed and any action items for you or your student.
Recordings and transcription. Sessions are recorded and automatically transcribed. We use these recordings and transcripts for our own internal note-taking and quality purposes — they help us stay consistent and give you our full attention in the session itself. We use third-party tools to assist with transcription; those tools process session audio in accordance with their own privacy and security policies. Recordings and transcripts are kept confidential within LifeLaunchr and are not shared with third parties outside of LifeLaunchr. By enrolling in LifeLaunchr services and participating in sessions, you expressly consent to the recording and automated transcription of sessions by or on behalf of LifeLaunchr as described in these Terms and the Privacy Policy.
Additional sessions. If you need coaching time beyond what your program includes, additional sessions are available at $112.50 per 30 minutes ($225/hour). These can be scheduled at any time and are billed separately.
5. Student Responsibility
Our counselors are genuinely invested in your student’s success. But the college process requires real engagement from the student. Counselors are here to guide, advise, and support — they will not chase students to complete tasks, submit materials, or meet deadlines. Students need to bring initiative to the relationship for it to work well.
6. Cancellation Policy
We ask for at least 24 hours’ notice if you need to cancel or reschedule a session.
On-demand clients. Cancel with 24 or more hours’ notice and we’ll reschedule at no charge. Cancel with less than 24 hours’ notice — except in a genuine emergency — and the session payment is forfeited. It cannot be applied to a future session.
Comprehensive program clients. Cancel with less than 24 hours’ notice — except in a genuine emergency — and the session counts against your program’s total session allotment.
We understand that real emergencies happen. If something comes up, reach out as soon as you can and we’ll work with you.
7. Essay Review
Essay review is included in most comprehensive programs up to the limits described on your program page.
Turnaround. We aim to return feedback within 48–72 hours of submission.
Lead time. All application materials must reach your counselor at least two weeks before the application deadline. We are not able to review materials submitted with less than two weeks to go — the timeline doesn’t allow us to do the work well.
Additional reviews. Need more reviews than your program includes? Additional essay reviews are available at $55 per essay, or $600 for a package of 12.
8. Refund Policy
Comprehensive programs. We do not offer refunds on comprehensive coaching programs (Stay on Track, Intensive, Super-Selective, and Transfer/Graduate programs). When you enroll, we reserve dedicated counselor time and capacity for your student for the full program. That capacity cannot be offered to another family once reserved, which is why we aren’t able to issue refunds after enrollment.
On-demand sessions. On-demand sessions are pay-as-you-go with no long-term commitment. Sessions that have been completed or forfeited due to a late cancellation are not eligible for a refund.
If you have concerns about the service you’ve received, please reach out to us directly at help@lifelaunchr.com and we’ll address it promptly.
Nothing in this section limits any refund, cancellation, or other consumer right that cannot lawfully be waived under applicable law. Where applicable law provides a non-waivable right that differs from this section, that law will control to the extent required.
9. Holidays and Availability
Our counselors observe the following standard holidays and are unavailable for sessions during these periods:
- Thanksgiving week (Wednesday before Thanksgiving through the following Sunday)
- December 24 through January 2
We’ll always give you advance notice of any other planned absences or schedule changes.
10. Partner Services
LifeLaunchr offers certain ancillary services through its membership in the Launch platform, operated by Editate, Inc. (Rutherford, NJ). These services — including test preparation, mentored research, internship programs, and career counseling — are delivered by Launch’s network of subcontractor service providers. LifeLaunchr’s contractual relationship for these services is with Launch. Launch engages and manages the individual service providers.
Our role. For partner services, LifeLaunchr acts as a coordinating intermediary. We recommend services we believe in, facilitate your enrollment, and process your payment. The actual services are delivered by Launch’s subcontractor network — not by LifeLaunchr.
Payment flow. You pay LifeLaunchr for partner services. LifeLaunchr remits payment to Launch, which compensates the relevant service provider.
Partner liability. Launch has represented to LifeLaunchr that it and its listed subcontractors carry general liability and professional liability (errors and omissions) insurance in commercially reasonable amounts. LifeLaunchr makes no independent warranty regarding the existence or adequacy of such coverage. LifeLaunchr makes no warranties about the quality, outcomes, or suitability of any partner service. If a concern or dispute arises from a partner service, we will do what we can to help — but responsibility for the delivery of that service rests with Launch and the relevant service provider, not LifeLaunchr.
Refunds for partner services. Each partner service has its own refund schedule, described in the applicable service addendum. Refund processing for partner services runs through Launch by Editate, Inc., and final refund determinations are made by Launch.
Governing law for partner services. Some partner services specify a different governing law or dispute process in their addendum. In those cases, the addendum controls for disputes specific to that service.
Partner addenda. Before purchasing any partner service, you’ll be presented with the specific terms for that service and asked to review and accept them. Those terms are incorporated into this agreement by reference.
11. Soar Platform
As part of your LifeLaunchr coaching program, you’ll have access to Soar — LifeLaunchr’s AI-powered college and career research platform. Soar is a tool we use alongside coaching to support your research and planning process.
By enrolling in a LifeLaunchr program, you also accept the Soar Platform Terms of Use, which are incorporated into these Terms by reference. You can review the Soar Terms of Use at https://withsoar.ai/terms.
12. No Guarantee of Outcomes
College admissions is a complex process, and outcomes depend on factors well outside anyone’s control.
What we promise. LifeLaunchr will provide coaching services with reasonable professional care and skill, consistent with the standards of the independent educational consulting profession and LifeLaunchr’s obligations under the HECA code of ethics.
What we don’t promise. LIFELAUNCHR MAKES NO GUARANTEE OR REPRESENTATION — EXPRESS OR IMPLIED — REGARDING ADMISSION TO ANY COLLEGE OR UNIVERSITY, SCHOLARSHIP AWARDS, FINANCIAL AID OUTCOMES, OR ANY OTHER RESULT. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, LIFELAUNCHR PROVIDES ITS SERVICES “AS IS” AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
13. Limitation of Liability
Damages cap. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LIFELAUNCHR’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO LIFELAUNCHR FOR THE PROGRAM OR SERVICE GIVING RISE TO THE CLAIM, REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER THEORY.
Exclusion of certain damages. IN NO EVENT SHALL LIFELAUNCHR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOSS OF OPPORTUNITY, LOST PROFITS, OR DAMAGES FOR EMOTIONAL DISTRESS — EVEN IF LIFELAUNCHR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Partner services. For claims related to partner services, LifeLaunchr’s liability is further limited as described in Section 10. Claims arising from partner service delivery should be directed to Launch by Editate, Inc. and the relevant service provider.
14. Dispute Resolution
Step 1 — Talk to us first. If you have a concern or dispute, please contact us at help@lifelaunchr.com before taking any formal action. Either party may initiate this process by providing written notice; we’ll make a good-faith effort to resolve it within 30 days.
Step 2 — Mediation. If the dispute isn’t resolved informally, either party may request non-binding mediation with a mutually agreed mediator before pursuing further action. The parties will share the mediator’s fees equally unless otherwise required by applicable law or the mediator’s rules.
Step 3 — Binding arbitration. Except for matters that may be brought in small claims court, any dispute arising out of or relating to these Terms or LifeLaunchr’s services that is not resolved through the steps above shall be resolved by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules, on an individual basis only. Each party shall bear its own attorneys’ fees and costs, and shall pay an equal share of JAMS administrative and arbitrator fees, except that LifeLaunchr will reimburse your share of such fees if you prevail on the merits. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall have exclusive authority to resolve disputes regarding the interpretation, applicability, or enforceability of this arbitration provision, except that a court of competent jurisdiction may determine issues relating to the enforceability of the class action waiver below.
Location; Format. Unless the parties agree otherwise, arbitration may be conducted by video conference, telephone, written submissions, or in person, as determined by the applicable rules or the arbitrator. If an in-person hearing is required, it shall take place in Sonoma County, California, unless applicable law or the applicable arbitration rules require another location.
Class action waiver. YOU AND LIFELAUNCHR EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Small claims; Injunctive Relief. Either party may bring an individual action in small claims court for qualifying claims. Either party may also seek temporary, preliminary, or emergency injunctive relief in a court of competent jurisdiction where necessary to prevent irreparable harm.
Governing law. These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. For matters not subject to arbitration, you consent to the jurisdiction of the state and federal courts located in the Northern District of California.
Partner service addenda. If an applicable partner service addendum expressly states that a different governing law or dispute resolution process applies to disputes specific to that addendum, that addendum will control solely with respect to such disputes.
15. General Provisions
Entire agreement. These Terms, together with any applicable partner service addenda and the Soar Platform Terms of Use (where applicable), constitute the entire agreement between you and LifeLaunchr regarding the subject matter hereof. They supersede all prior or contemporaneous agreements, representations, or understandings — written or oral.
Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be modified. The remaining provisions continue in full force.
No waiver. LifeLaunchr’s failure to enforce any right or provision in these Terms at any time does not waive that right or provision.
Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. LifeLaunchr may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
Electronic communications. By enrolling in a LifeLaunchr program, you agree to receive service-related communications electronically — including notices, updates, and session reports — at the email address you provide at enrollment.
Force majeure. LifeLaunchr is not liable for delays or failures in performance caused by circumstances beyond our reasonable control or other events outside our reasonable anticipation.
Changes to these Terms. We may update these Terms from time to time. When we do, we’ll post the updated version here with a revised effective date. For material changes, we will notify current clients by email at least 30 days before the change takes effect. Continued use of LifeLaunchr services after the effective date of an update constitutes acceptance of the revised Terms.
Notices. Any notice required or permitted under these Terms must be in writing. Notices to LifeLaunchr must be sent to the contact information listed below under Section 16, or to any updated notice address we provide by posting an updated version of these Terms. Notices to you may be sent to the email address associated with your enrollment or account and will be effective when sent. You consent to receiving notices electronically for purposes of these Terms, except where applicable law requires another method.
16. Questions?
We’re always happy to talk through anything here.
LifeLaunchr, Inc., Santa Rosa, California
help@lifelaunchr.com
855-236-6363